
Why a caregiver ends up asking about rekeying
Picture a caregiver who comes to Etna to help a relative for a while. On the first day they discover a drawer of old keys, a neighbor who once had a copy, a former helper who may have kept one, and a front door that nobody remembers changing. Nothing is wrong, exactly. But the person living in that house has no idea how many keys to it are out in the world, and that uncertainty is what rekeying is for.
Rekeying changes the inside of a lock so that the old keys stop working and a new key operates it. The lock itself stays in the door. This is why it suits a house with solid hardware and unknown key history. It is also why it is a smaller, simpler job than replacing every lock, and why it is such a common request after a move, a death in the family, a falling out, or a stretch of caregiving that brought many people through the door.
This page is about planning, not just the mechanics. Rekeying goes better when you have counted the locks, decided how many keys you want, and thought about who should have them. Etna, in Scott Valley in Siskiyou County, has older downtown buildings and ranch properties where one household may have several outbuildings and gates, so the count tends to be larger than people expect. The Etna page describes the town and how we cover it.
What actually changes inside a rekeyed lock
A typical pin tumbler cylinder holds a stack of small pins in channels. When the correct key goes in, the cuts on the key raise each stack to a height that lines up the gap between pins at the edge of the plug, which lets the plug turn. To rekey, a technician removes the plug, replaces the pins with a new set cut to match a different key, and puts the plug back. The old key now lifts the pins to the wrong heights and the lock stays shut.
Nothing about the door, the bolt, the latch or the finish changes. The technician usually does the work with the lock in hand, which means the door can often stay in service. If a lock is in poor shape, worn, loose or damaged, rekeying will not fix that. In that case a repair or replacement may be a better choice, and the technician will say so.
If you want to see the mechanism in more detail, our guide on how a pin tumbler lock actually works breaks down the parts. For the decision between changing the inside of the lock or changing the lock, see rekeying or replacing, a decision walk through.
Step one: count every lock that uses a key
Walk the property and make a list. Start with the front door deadbolt and the knob or lever beneath it. Then the back door, the side door, the garage entry and any sliding door that has a keyed lock. Move to windows with key locks, a mailbox, a storage shed, a barn or shop, a gate, and any padlock that matters. Write down what you find and how each one is used.
The count is the number that drives the job. Each cylinder needs to be opened, pinned and tested, so a house with three keyed doors is quite different from one with ten. Often people discover they have more locks than they remembered, and that some of them are not keyed to anything they own. A lock that has no working key is also worth noting, because it may need a replacement instead of a rekey.
Ask yourself which of these locks you want on one key and which you want separate. A household with several people may want the front door on the common key and a shop or outbuilding on a different one. It is much easier to decide this before the technician arrives than at the door with tools out.
- List every keyed entry door and any keyed secondary lock on it.
- Note sheds, barns, shops, gates and padlocks that matter to you.
- Mark which locks are worn, loose or hard to turn.
- Decide which doors should share one key and which should not.
- Count how many working keys each person will need.
Step two: decide what a key set means
A key set is simply a group of locks that all open with the same key. If your front door, back door and garage entry are keyed alike, you carry one key instead of three. Rekeying makes that possible even if the locks were originally sold with different keys, because the technician pins each cylinder to match.
There are trade offs. A single key for everything is easy to carry, but anyone who holds it can open every door in that set. If a caregiver, cleaner or contractor needs access, think about whether you want them to hold the key to the whole property or only the door they use. Some households keep a main set for the family and a separate key for the shop or barn.
Another choice is the number of keys. The technician can cut as many as you need, but each extra one is another copy in circulation. Our guide to storing spare keys safely helps with deciding how many to keep and where.
One more option is a master key arrangement, where each door has its own key but one higher level key opens them all. That is more common in buildings with many tenants or rooms than in a single home, but a ranch with a house, a shop and rental space might find it useful. It is a larger planning job, and our guide on what a master key system is explains the idea in plain words before you decide.

Who needs a key, and who does not
Make a short list of people. The resident, obviously. A family member who visits. A neighbor who checks on things. A caregiver who comes and goes. Each person on the list should have a reason for the key, and the reason should be written down in your own notes, not on the key itself.
The harder question is who used to have a key and should not anymore. Former helpers, previous owners or tenants, contractors who did work, and relatives who no longer visit are all examples. Rekeying removes that question. After the work, only the new key works, and you decide who gets copies.
Be careful not to hand out keys casually afterward. It is surprisingly easy to undo the benefit of a rekey by giving the new key to the same group of people, copied again at a hardware counter. The point is to start with a clean, short list.
Rented homes, shared homes and permission
If the place is rented, owned by someone else, or managed by a family member, ask who is allowed to change the locks. Rules and lease terms differ, and we do not state them for you. A landlord may want to handle the change, or may agree to it with notice. Ask first, and keep a copy of the answer.
When the house is a family home and more than one person has a say, talk it through before the technician is called. A rekey changes who can come in, and that is a sensitive topic if people feel left out. A short conversation about who will keep a key avoids hurt feelings later.
Our guide to landlord and tenant lock questions to ask lists the questions worth putting to an owner or tenant before work begins. For a household with several adults sharing a roof, see roommates and lock changes.
What to have ready when we arrive
Gather every key you already have for the locks being rekeyed. The technician needs at least one working key per lock for a clean result, because it helps confirm that the cylinder is in good order. If a lock has no key at all, say so. That lock may need a different approach.
Clear the area around each door so the technician can reach the hardware. Move boxes, plants and shoes out of the way. If the lock is on a gate or outbuilding, make sure it is accessible. Dogs and other animals should be secured. A little attention to this makes the visit easier for everyone.
Have your list of locks and your decisions about key sets handy. Tell the technician which doors should match and how many keys you want. Our van carries professional tools, key cutting equipment and common hardware, so the changes can usually be made at your door.
How long a rekey takes in practice
The work is proportional to the number of cylinders and their condition. A single deadbolt is a short job. A house with several doors, a padlock and a shed takes more time, and a property with locks that need cleaning or minor repair takes more still. We do not promise specific times, because they depend on what is found when the locks are opened.
What you can expect is a sequence. The technician checks each lock, removes the plug, replaces the pins, tests the new key several times and confirms that the old key no longer works. Then the next lock. At the end, every lock in the set is tried again so nothing is missed.
Ask the technician to test the old key in front of you. Seeing it fail is the clearest sign that the job did what it was supposed to do.
Also ask the technician to show you how the new key feels in each lock. A properly pinned cylinder turns smoothly, with no catch and no need to lift or jiggle the key. If one lock feels different from the others, say so while the technician is still there. A cylinder with a rough turn today is a lock that will give you trouble on a cold morning later, and it is much easier to adjust it now.
Finally, walk the doors yourself. Lock each one from the outside, then unlock it, and do the same from the inside. Confirm that the thumb turns, knobs and handles all behave. That short check at each door is the clearest proof that the work is complete, and it leaves you with confidence rather than assumptions.
When rekeying is not the right answer
Some locks should be replaced instead. A cylinder that has worn out, a deadbolt that does not extend, a knob that is loose, or a lock that is too low in quality to trust are all candidates. If the door is damaged or the strike plate is cracked, the lock may be fine but the door is not. The technician will point these out as they come up.
If you want better hardware, a rekey can be paired with an upgrade. A stronger deadbolt, a longer strike plate or a lever handle that is easier on the hands can be installed in the same visit. See easier locks for aging parents at home if a relative has trouble with small knobs, and the lock installation page for new hardware.
The main rekeying page explains the service across all our communities, and the residential locksmith page places it among the other home services.
Looking after the new keys
After the work, collect every old key and either keep them in one place or dispose of them. They no longer open the rekeyed locks, but they may still fit other locks, such as a padlock or a mailbox. Label the new keys with a code that means something to you but not to a stranger.
Keep one spare somewhere safe and away from the property. A trusted friend, a locked drawer at another address, or a secure box inside a vehicle that stays with you are all better than a spot near the door. Hiding a key outside, under a pot or on a nail, is the first place anyone would look. Our guide on hiding a key outside, and better options explains why.
If a household member loses a key later, you can rekey again. It is not a one time action. Lock security is a habit, and the sooner the list of key holders is kept current, the longer the work stays useful.
Next steps
When you have your list and your decisions, use the request form to describe the property. The phone line is coming soon, so the form is the way to reach the team for now. Include the number of locks, whether they should match, and any that are in poor shape.
Etna's neighbor, Fort Jones, has a similar mix of homes and ranches, and many of the same questions come up there. If you travel between the two towns, you may find the Fort Jones page useful too.
A good rekey leaves you with fewer keys, a clearer list of who holds them, and a house that feels like yours again.
Common questions
What is the difference between rekeying and changing locks?
Rekeying changes the pins inside the existing cylinder so a new key works and old keys do not. Changing locks swaps the hardware itself. Rekeying is usually simpler when the lock is in good shape. Replacement makes sense when a lock is worn, loose or damaged. The technician will tell you which applies.
Can all my locks be made to use one key?
In most cases yes. Each cylinder is pinned to match the same key, which is called keying alike. Some specialty locks and padlocks may not allow it. Decide beforehand which doors should share a key and which should stay separate, then tell the technician how you want the set arranged.
Do I need to be present for a rekey?
Someone who can show they are authorized should be there, since the technician will want to confirm who is asking for the work. Homeowners usually stay. If a family member or caregiver acts for you, make sure they have your permission and, if asked, a way to show it.
How many keys will I receive?
As many as you request. Each rekeyed lock is tested with the new key, and extra copies can be cut on the spot. Fewer copies mean fewer places for a key to get lost, so most people start with a small number and add later if needed.
What if I do not have a working key for one of the locks?
Tell the technician. A lock without a working key can sometimes still be rekeyed after the cylinder is removed, or it may be better replaced. The choice depends on the condition of the lock. Mention it when you request the visit so the right parts are on the van.
Can I rekey locks in a rental?
That depends on your lease and your landlord, and rules vary. Ask the owner or manager before you request any work. If they approve, keep a copy of the answer. If they prefer to handle it, we can still explain what is involved so the conversation is easier.